Frequently Asked Questions
What If My Order Is Damaged?
Take clear photos of the damaged product, packaging, and packing slip immediately after delivery. Then email us with your order number, email address, and photos at: support@discovervapes.com Damage claims must be reported as soon as possible after delivery.
What If I Receive the Wrong Item?
Contact us at support@discovervapes.com with your order number and photos of the item received. Our support team will review the issue and provide the next steps.
Can I Change or Cancel My Order?
Order changes or cancellations are only possible before the order has been processed. Once an order is packed, shipped, or submitted to the carrier, we may not be able to cancel or modify it.
What Is Your Return Policy?
Due to the nature of vape and nicotine-related products, returns are only accepted for eligible items that are unopened, unused, sealed, and approved by our support team. To start a return request, email: support@discovervapes.com Do not send any product back without approval.
Can I Get an Exchange or Refund?
Eligible unopened and unused products may qualify for exchange or refund review. Opened, used, damaged after delivery, or tampered products are not eligible unless approved due to a verified issue.
How Does Warranty Work?
Product warranties are handled according to the manufacturer’s warranty policy. If your product has a defect, contact us with your order number and issue details. We may guide you to the correct manufacturer support process.
Why Is My Payment Under Review?
Some orders may require payment, fraud, or age verification review before processing. This helps protect customers and keeps the store compliant with age-restricted product rules.
Why Is My Tracking Not Updating?
Tracking can take time to update after the carrier receives the package. If your tracking has not updated for several business days, contact us at support@discovervapes.com with your order number.